IT continues to have a poor image inside many organizations. Whether it be slow response times, dictatorial actions, or software challenges, many IT departments are facing users' preference of going to intra-department super users for help. Add the easy availability of cloud software and services, and organizations see users and groups beginning to bypass the IT department altogether. They find and purchase third-party SaaS (software-as-a-service) packages to meet their needs.
Other departments like sales, marketing, accounting, etc. are considering independent arrangements with outside IT service providers.
To address this issue:
When end users and managers are less satisfied with the service and support they receive from IT, they begin to look for other options. The solution is less about controlling an emerging shadow IT. It's really about training the IT department to better communicate with and support the needs of the organization.
According to Paul Simoneau, a senior instructor and course director with Global Knowledge, the coming year will have 12 main challenges for IT management and staff. Since each organization is unique in how it functions and where it places its priorities, these are offered in no particular order. The issues include new technology, cloud, Big Data, virtualization, BYOD and BYOA, shadow IT, boomers, energy efficiency, user systems, interoperability, creating value, and social networks. After a brief comment on each area, more suggestions for dealing with that situation follow.