Transforming IT from a Department of 'No' to a Business Enabler

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Embrace shadow IT and empower the end user.

This may be hard to swallow. In fact, every IT pro's instincts probably scream against it. But end users are going to embrace rogue purchasing, BYOD and other user-driven productivity initiatives with or without IT support. By embracing and encouraging that, IT can simultaneously provide tools that keep end users' rogue habits within IT's observational scope. Embracing shadow IT means shifting more of the responsibility to the user by providing tools, such as a self-service catalog, that allow end users to go find what they need to be productive, within a scope that IT can control.

Gartner predicts that by 2017, half of employers will require employees to supply their own computing device, which will create even more hurdles for IT departments as they struggle to manage an onslaught of new devices and OS systems. And if IT thinks that managing three operating systems – Android, Windows and Apple – across PCs, laptops and mobile devices is bad, just wait until the Internet of Things kicks in. Gartner estimates that by 2020, there will be up to 30 billion connected devices. To no one's surprise, IT will be responsible for ensuring all these connected devices do not disrupt the workplace and/or place valuable corporate data at risk.

How can IT keep up with massive transformation occurring in the workplace besides running for the hills? For one, it can face the fact that control and responsibilities have shifted and they need to change their perspective about enabling the end user and therefore enabling IT. LANDESK Software's CMO Steve Morton explains in this slideshow how IT departments can transform from a "Department of No" to the "IT-topia of Yes."


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