Transforming IT from a Department of 'No' to a Business Enabler

Email     |     Share  
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10
Next Transforming IT from a Department of 'No' to a Business Enabler-5 Next

Unplug Groundhog Day.

Users spend a lot of time asking the same questions. Depending on which survey you believe, anywhere between 30 to 70 percent of service desk calls are simple password resets, which can be easily automated, along with many other service desk requests. Empower end users to fix these simpler problems themselves, freeing IT to focus on more strategic tasks.

Gartner predicts that by 2017, half of employers will require employees to supply their own computing device, which will create even more hurdles for IT departments as they struggle to manage an onslaught of new devices and OS systems. And if IT thinks that managing three operating systems – Android, Windows and Apple – across PCs, laptops and mobile devices is bad, just wait until the Internet of Things kicks in. Gartner estimates that by 2020, there will be up to 30 billion connected devices. To no one's surprise, IT will be responsible for ensuring all these connected devices do not disrupt the workplace and/or place valuable corporate data at risk.

How can IT keep up with massive transformation occurring in the workplace besides running for the hills? For one, it can face the fact that control and responsibilities have shifted and they need to change their perspective about enabling the end user and therefore enabling IT. LANDESK Software's CMO Steve Morton explains in this slideshow how IT departments can transform from a "Department of No" to the "IT-topia of Yes."

 

Related Topics : A Big Market for Big Data Jobs, Midmarket CIO, IT Management Automation, SharePoint, Technology Markets

 
More Slideshows

Fake news How Can We Fix the Fake News Problem?

Is fake news a security issue? Some say yes, as it can be used as a social engineering tool to spread disinformation and conceivably to get unsuspecting users to click on malicious links. ...  More >>

IT security skills 7 Top Skills for Security Pros

Executives at several top tech firms outline the skills they need now and in the near future, including IaaS and IoT security expertise. Other skills listed may surprise you. ...  More >>

142x105itbeusasecurity2.jpg 9 Predictions for Cybersecurity’s Role in Government and Politics in 2017

Experts predict how cybersecurity will affect and involve our government, policies and politics in 2017. ...  More >>

Subscribe to our Newsletters

Sign up now and get the best business technology insights direct to your inbox.