Transforming IT from a Department of 'No' to a Business Enabler

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Become a business enabler.

Recognize that the business of IT is changing. It's not about resetting passwords anymore, although that's certainly a part of it. The new ideal IT department is predictable, repeatable and invisible. IT can increase its strategic position by helping their company take the next step forward in productivity and profitability. McDonald's saw that they could save time if customers filled their own drinks. Let's provide our end users with their own cups. It really is common sense. By enabling and empowering end users, IT can focus less on the repetitive minutia and more on projects that drive business growth.

Gartner predicts that by 2017, half of employers will require employees to supply their own computing device, which will create even more hurdles for IT departments as they struggle to manage an onslaught of new devices and OS systems. And if IT thinks that managing three operating systems – Android, Windows and Apple – across PCs, laptops and mobile devices is bad, just wait until the Internet of Things kicks in. Gartner estimates that by 2020, there will be up to 30 billion connected devices. To no one's surprise, IT will be responsible for ensuring all these connected devices do not disrupt the workplace and/or place valuable corporate data at risk.

How can IT keep up with massive transformation occurring in the workplace besides running for the hills? For one, it can face the fact that control and responsibilities have shifted and they need to change their perspective about enabling the end user and therefore enabling IT. LANDESK Software's CMO Steve Morton explains in this slideshow how IT departments can transform from a "Department of No" to the "IT-topia of Yes."


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