Top Managed Service Provider Trends and Challenges

Email     |     Share  
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9
Next Top Managed Service Provider Trends and Challenges-7 Next

Evolving with customer needs

Nearly 100 percent of respondents acknowledged that customers' needs are always changing. MSPs are also evolving to offer new technologies that help customers overcome challenges. Keeping up with business and technology demands ensures MSPs don't miss out on additional revenue or lose customers to competitors.

Sonian, a pioneer in cloud-based email archiving, surveyed a wide range of managed service providers (MSPs) to gain insight into their current challenges and the strategic approaches they're using to generate new business and build relationships with partners.

The population consisted of various types of MSPs that manage enterprise and SMB accounts for a variety of customers. Respondents included professionals in executive business development, sales, marketing and product management roles. The survey targeted MSPs in North America, but also had broad promotional reach online, via email and through social media.

Despite the diverse population of respondents, the survey unveiled a common and consistent theme: MSPs want to increase revenue and find partners who will provide the support for success. In the survey, MSPs acknowledged the solutions must meet the ever-evolving needs of their customers, provide healthy margins, and reduce the need for additional resources.

In this slideshow, Greg Arnette, founder and CTO, Sonian, discusses the survey findings in more detail.

 

Related Topics : A Big Market for Big Data Jobs, Midmarket CIO, IT Management Automation, SharePoint, Technology Markets

 
More Slideshows

Five9RemoteEmployees0x 5 Best Practices to Enable Remote Workers

Recent years have seen a significant increase in the remote workforce as developments in technology have given employees the freedom to work anywhere, anytime. ...  More >>

DataM62-190x128 10 Steps for a Proper Data Governance Plan

Establishing a digital governance plan can be a challenge, but with the right education and tools, the job can be made a lot simpler. ...  More >>

PlexxiITRoles0x IT Roles: The New Faces of Network Infrastructure

The newfound emphasis on tools and service integration is shaping a new crop of industry professionals — the actual faces behind the IT infrastructure. ...  More >>

Subscribe to our Newsletters

Sign up now and get the best business technology insights direct to your inbox.