Phone fraud is a multimillion-dollar industry led by professional, organized hackers that impacts consumers in their homes and on their phones. It also impacts businesses, both through individual employees and call centers. Financial institutions are at the center of this world – they are both targeted by attackers and impersonated by attackers to steal from consumers.
The phone system presents a perfect storm of characteristics, both new and old, that invite this malicious abuse. Pindrop Security CEO Vijay Balasubramaniyan has identified five vulnerabilities that enable phone fraud.
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