Top 10 Traits of Successful IT Pros

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Things You Know or Do

The character traits Hales has described are indeed very important, and, while they certainly can be developed, doing so typically involves a lot of time and much effort. Not that you shouldn't try to develop or improve your character - just know it's a slow process and don't expect overnight success.

On the other hand, the things you know or do can be learned, often from experience, and that learning and progress in your skills can really make you stand out from your peers. You don't need to necessarily learn all these things from your own experience either - you can learn from your colleagues, blog posts, etc., without having to make the same mistakes as others.

Know your limits / know when to say 'I don't know'

No one knows everything – not even close. Even in your field of specialty, there will be many things you don't know, and that's OK. It is far preferable to say you don't know something and then go learn about it than to make up an answer and have people act on that information only to find it was incorrect. Undoing the changes and starting on a new course of action will probably cause much more time, expense and loss of respect among your colleagues than doing some research and coming back a few hours or days later.

What makes a successful IT professional? This has been discussed and debated and considered for years. While many technical abilities relate to a person's success – and all are vital – in this slideshow, John Hales, a Global Knowledge instructor, focuses on the general character attributes every IT pro should have and on the things that every IT pro should know or do. While general character attributes, like being ethical or inquisitive, are more difficult to learn and develop, professional skills, such as knowing when to say you don't know something or not being afraid to call technical support, can be learned and honed.

If you are considering becoming an IT professional, pay special attention to the character attributes to see if yours match. Anyone can improve in the "things you know or do" category, whether you are just starting out or have worked in the field for years.

John Hales, Global Knowledge Instructor, A+, Network+, CTT+, MCSE, MCDBA, MOUS, VCP, VCAP, VCI, EMCSA

 

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