Top 10 Strategic Technology Trends for Smart Government

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Gamification for engagement

Gamification can be used by government to motivate interactions with citizens or to achieve more meaningful levels of engagement with employees. Humans are "hard-wired" to enjoy games and have a natural tendency to engage when interactions are framed in a game construct. Gamification for government services, applications and processes can increase user interactivity and change behavior, resulting in greater engagement. Citizens or employees who can have fun are more likely to change behavior, for example, NASA Moonbase Alpha simulates lunar exploration to stimulate teamwork by using a variety of tools, including a lunar rover. However, governments planning to leverage gamification must clearly understand the target audience they intend to engage, what behaviors they want to change, what motivates the audience and maintains their engagement, and how success will be measured.

The nexus of forces, which is the convergence of four powerful forces: social, mobile, cloud and information, is driving innovation in the government sector, according to Gartner, Inc.

"Smart government integrates information, communication and operational technologies to planning, management and operations across multiple domains, process areas and jurisdictions to generate sustainable public value," said Andrea Di Maio, managing vice president at Gartner. Gartner has identified the top 10 technology trends that government IT organizations should factor into their strategic planning processes.


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