Top 10 Strategic Technology Trends for Smart Government

Email     |     Share  
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12
Next Top 10 Strategic Technology Trends for Smart Government-10 Next

BPM for case management

There isn't one market for case management because all cases are not the same. Gartner distinguishes two types of cases. In decision-centric cases, the purpose of the work effort is to make a decision about rights, entitlements, payments, enrollment, priorities, risk or some other high-impact outcome. In investigative cases, the outcome is uncertain; the purpose of the work effort is to identify interaction patterns among data. When the case is created, it often has very little data and structure. As the investigation progresses, data is added and patterns begin to appear. Fraud detection and criminal investigations are leading examples of this type. Both decision-centric and investigative cases have a heavy dependence on semi-structured and unstructured information. Two dimensions — workflow and data type — have brought BPMS and ECM vendors into this emerging market.

The nexus of forces, which is the convergence of four powerful forces: social, mobile, cloud and information, is driving innovation in the government sector, according to Gartner, Inc.

"Smart government integrates information, communication and operational technologies to planning, management and operations across multiple domains, process areas and jurisdictions to generate sustainable public value," said Andrea Di Maio, managing vice president at Gartner. Gartner has identified the top 10 technology trends that government IT organizations should factor into their strategic planning processes.

 

Related Topics : A Big Market for Big Data Jobs, Midmarket CIO, IT Management Automation, SharePoint, Technology Markets

 
More Slideshows

Five9RemoteEmployees0x 5 Best Practices to Enable Remote Workers

Recent years have seen a significant increase in the remote workforce as developments in technology have given employees the freedom to work anywhere, anytime. ...  More >>

DataM62-190x128 10 Steps for a Proper Data Governance Plan

Establishing a digital governance plan can be a challenge, but with the right education and tools, the job can be made a lot simpler. ...  More >>

PlexxiITRoles0x IT Roles: The New Faces of Network Infrastructure

The newfound emphasis on tools and service integration is shaping a new crop of industry professionals — the actual faces behind the IT infrastructure. ...  More >>

Subscribe to our Newsletters

Sign up now and get the best business technology insights direct to your inbox.