Looking at both the demand side – the companies asking for work, or tasks, to be done – and the supply side – the people in the crowd completing the work, or tasks – CrowdFlower was able to show the complete landscape of enterprise crowdsourcing. The data comes from looking specifically at the types of projects their 50 largest customers are undertaking, and a survey they completed of more than 2,000 crowd “contributors” – those who complete these tasks. Through this research, they found some interesting things.
While plug-and-play applications may be in our future as more SaaS providers embed integration technology into their applications, it's not yet a reality in most cases. ... More >>
Customer experiences can be improved through a number of methods including technology and innovation, customer service operations, employee management and global sourcing. ... More >>
HR departments are faced with unique security challenges - securing the flow of PII as well as sharing policies and inter-office communications. ... More >>