Tensions Between IT and Business Leadership Force New Approach to Delivering Technology

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Companies planning roles for IT as business advisors and services brokers see positive results. They report that IT staff has the needs of the employees in mind -- 71 percent of C-level executives say the IT department today has "an employee-centric culture." And 68 percent of these companies report their IT departments contribute more to accomplishing the objectives of the business than they did three years ago.

Avanade, a global business technology solutions and managed services provider, recently released results from a large-scale global survey on the changing role of IT. The research shows technology budgets and decision-making migrating away from IT departments, and IT taking on new roles in the enterprise. Thirty-seven percent of technology spending now happens outside of IT, because the vast majority of business leaders (79 percent of C-level executives) believe they can make better and faster decisions without the involvement of IT.

With these shifting budgets and loss of control, the global study of 1,003 business and IT leaders shows a new "services broker" model for IT taking hold. In this model, IT staff consult with departments across the business to better understand their technology needs and objectives, and source internal or external IT services or partners to meet these demands. More than one-third (35 percent) of companies' IT departments act primarily as services brokers today. Avanade's research shows that among companies whose IT departments are structured this way, 58 percent report they will expand the role of IT services brokers in the next 12 months. Additionally, 68 percent of companies report their IT department is contributing more to accomplishing business objectives than they did three years ago.


Related Topics : A Big Market for Big Data Jobs, Midmarket CIO, IT Management Automation, SharePoint, Technology Markets

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