It is essential to ensure adequate communication and the appropriate level of participation between all responsible parties during your BPM implementation process. As such, you should make sure you collaborate with all groups involved. Ideally, your champion should work closely with all people involved in the implementation process at any level. This will alleviate any “management disconnect” problems where middle and senior management fail to understand the day-to-day issues that workers face. Open channels of collaboration will give all involved parties a more refined view and understanding of each aspect and how everything fits together – this is especially true for the technically oriented members of your staff like developers and IT people who ultimately have to make everything work in accordance with guidelines set by management.
Business process management (BPM) is the discipline focused on optimizing the efficiency of a business. Though there are many short- and long-term benefits to BPM implementation, improper deployment can jeopardize the overall success of the mission. Miguel Valdés Faura, CEO and co-founder of BonitaSoft, offers the following steps and guidelines that will help ensure the success of your organization’s BPM implementation while minimizing the possibility of any potential setbacks.