When implementing BPM in your organization, identify a “champion” to manage the implementation process. This person should have initiative and must always be searching for solutions to common problems. For your implementation to move forward smoothly, the champion must guarantee success to those in upper management. To that end, if the champion comes from upper management, they should not have any additional workloads or responsibilities – otherwise they could become distracted from the main task. The champion must work to meet all essential objectives, oversee and direct the implementation process by intervening when necessary, allocate personnel and resources to the project, and frequently report results to senior management.
Business process management (BPM) is the discipline focused on optimizing the efficiency of a business. Though there are many short- and long-term benefits to BPM implementation, improper deployment can jeopardize the overall success of the mission. Miguel Valdés Faura, CEO and co-founder of BonitaSoft, offers the following steps and guidelines that will help ensure the success of your organization’s BPM implementation while minimizing the possibility of any potential setbacks.