Survey Highlights Workplace Productivity Drains

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Overcoming the Issues

These issues can be overcome.

  • Organizations can easily streamline and automate their internal business services today to get back this wasted time.
  • If a company can whiteboard a process from request to approvals to fulfillment, they can build — and automate — practically any business process in HR, finance, IT, legal, marketing and more. 
  • Automation can help identify where time is being wasted and where processes can be improved.
  • By adopting service management software and practices, organizations can replace emails, phone calls and spreadsheets with automated workflows that are as simple as the consumer services they use at home.
  • The technology exists today and early adopters are showing the way forward.

According to a recently released report from ServiceNow, corporate managers spend nearly two days a week on unnecessary day-to-day admin tasks that are outside their core responsibilities. The amount of time managers spend focused on tasks not essential to their primary business role pulls them away from more strategic initiatives and creates a drain on productivity — a drain that may even require additional staffing resources to compensate for the losses.

To better understand the effectiveness of the tools and processes used in their corporate environment, ServiceNow surveyed nearly 1,000 managers in the United States and the United Kingdom. Participants were asked about how these tools and processes impact their individual and team effectiveness. The survey focused on four specific processes or services common in any corporate environment: setting up a new employee, opening a purchase order, requesting tech support and ordering marketing collateral. The results were consistent across all demographics.

 

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