Survey Highlights Workplace Productivity Drains

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Compounded by Complexity

The productivity drain is compounded by the complexity of business processes and the interdependencies between departments.

  • More than 90 percent said the inefficiency of other departments directly impacts their individual and team productivity.
  • On average, respondents reported having to deal with four different departments for the enterprise services common in almost every organization.
  • More than 30 percent said five to 10 departments are typically involved in getting a new employee set up for their first day.
  • More than 30 percent also said that it takes more than 10 individual interactions such as emails, phone calls or personal visits to make sure the company is ready for that new employee's first day.

"While everyone agreed that productivity depends on how smoothly internal business processes run, the survey showed those processes are akin to navigating a labyrinth," said Wright. "Knowing when you have work to do, and being able to measure how effectively you perform that work, makes the whole organization more effective."

According to a recently released report from ServiceNow, corporate managers spend nearly two days a week on unnecessary day-to-day admin tasks that are outside their core responsibilities. The amount of time managers spend focused on tasks not essential to their primary business role pulls them away from more strategic initiatives and creates a drain on productivity — a drain that may even require additional staffing resources to compensate for the losses.

To better understand the effectiveness of the tools and processes used in their corporate environment, ServiceNow surveyed nearly 1,000 managers in the United States and the United Kingdom. Participants were asked about how these tools and processes impact their individual and team effectiveness. The survey focused on four specific processes or services common in any corporate environment: setting up a new employee, opening a purchase order, requesting tech support and ordering marketing collateral. The results were consistent across all demographics.

 

Related Topics : Vulnerabilities and Patches, Resellers, Broadcom, Broadband Services, Supercomputing

 
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