Survey Highlights Workplace Productivity Drains

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Inadequate Tools

The tools used in the work environment are ill-suited for the tasks they need to complete.

  • More than 80 percent of those surveyed rely primarily on inefficient, manual tools such as email, telephone calls and personal visits to get work done.
  • Email was the top method used for opening a purchase order (53 percent) and onboarding a new employee (46 percent).
  • Nearly half of the respondents agree that using email and spreadsheets for managing work reduces productivity at their companies.
  • Fewer than 1 in 10 surveyed reported using automation to improve the efficiency of these repetitive tasks.
  • Even larger organizations and more technology-aware functions like IT are still using the same manual tools.

"Email was never intended to run a company's business processes," said Dave Wright, ServiceNow chief strategy officer. "It is a communication vehicle that has been bastardized to fill a gap that exists in the systems permeated throughout the enterprise."

According to a recently released report from ServiceNow, corporate managers spend nearly two days a week on unnecessary day-to-day admin tasks that are outside their core responsibilities. The amount of time managers spend focused on tasks not essential to their primary business role pulls them away from more strategic initiatives and creates a drain on productivity — a drain that may even require additional staffing resources to compensate for the losses.

To better understand the effectiveness of the tools and processes used in their corporate environment, ServiceNow surveyed nearly 1,000 managers in the United States and the United Kingdom. Participants were asked about how these tools and processes impact their individual and team effectiveness. The survey focused on four specific processes or services common in any corporate environment: setting up a new employee, opening a purchase order, requesting tech support and ordering marketing collateral. The results were consistent across all demographics.

 

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