Unified communications (UC) have gone mainstream: UC apps have gone mainstream, including videoconferencing, with 63 percent of respondents having implemented it in 2014 compared to only 25 percent in 2009.
User experiences with UC are unclear: More than 50 percent of respondents indicated a lack of visibility into the user experience as their top UC management challenge.
Application angst: 74 percent cited their top application troubleshooting challenge is how to determine the root-cause of network performance problems.
"As with any emerging technology, IT management is grappling over the definition of SDN, as well as its benefit and importance to the organization," said Brad Reinboldt, manager of Product Marketing for Network Instruments. "As network professionals come to terms with SDN and its relevance, they continue to juggle multiple major initiatives including Big Data, UC, BYOD and 40 Gb deployment. As IT continues to roll out bandwidth-hungry applications to keep pace with the needs of a global, mobile workforce, they lag in the visibility and troubleshooting technologies needed to monitor their burgeoning networks."
Network Instruments, a business unit of JDSU, recently released the results of its Seventh Annual State of the Network Global Study. Highlighted in the survey taken by 241 network professionals is continuing uncertainty surrounding the emerging software-defined networks (SDN), which many network administrators view as a "road trip without a map." While 12 percent of network managers and engineers regard SDN as critical, the rest seem divided as to whether it is important at all, with more than 80 percent of respondents viewing SDN as "unimportant" or just wanting to "ride out the hype."
Regardless of the pace at which businesses adopt the IoT, ITSM will have to evolve to deal with IoT-driven changes such as more connected nodes, data points and automation, all of which add complexity. ... More >>