Solving 5 Common Problems with Traditional Phone Systems

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Lack of Data and Reporting

Data from your phone system tells a story that can help shape staffing and training decisions as well as improve customer service. Unfortunately, traditional phone systems do not provide this type of data; if they do, it's through a very expensive add-on feature and is a nightmare to integrate and manage with an analogue system. A UC solution provides several forms of data, including integration with your CRM system for important customer information, call logs to determine high and low-volume call periods, on-hold times, and call recordings. The level of visibility that reporting tools provide gives you the opportunity to fine-tune your operations based on actual numbers, not just what you think might be going on.

A recent survey by Hanover Research found that despite the rise of email, video and social media, 74 percent of small and midsized businesses (SMBs) still rely on voice communication and rated it as extremely or very important to their business operations. Unfortunately, a majority of businesses are continuing to maintain a traditional PSTN phone system at high cost. In doing so, organizations may be hobbling their business potential.

When you rely on your business phone system for everyday use and connectivity with your customers, the safest move is to invest in a phone system that is simple to maintain, scalable, feature-filled and cost efficient. An option that is becoming more popular every day is VoIP communications.

It's important to first understand your business needs and your network infrastructure. What functionality does your business require, and what would be some nice-to-have features? Do you need an on-premises system or is a hosted solution a better fit? Once you cover your basic needs, you'll discover the advanced features and functionality a VoIP solution can offer that a traditional phone system would have never been able to compete with.

In this slideshow, Digium outlines five problems your traditional phone system will eventually experience, and how VoIP can solve each one.


Related Topics : Verizon Wireless, Nortel, Cox Communications, Transport Layer Security, IPTV

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