Solving 5 Common Problems with Traditional Phone Systems

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Limited Capacity and Scalability

The good news is your company is growing. The bad news is, when this happens, many businesses outgrow their infrastructure and require a system that can handle the added call volume, extensions, and data being passed across the network. Adding new office locations can be a nightmare with a traditional system, as equipment is required in every new building location. With VoIP, because employees are all on the same IP network, no additional hardware needs to be installed at each location — saving businesses time and money. With a traditional PBX, adding additional lines for employees can take several weeks to install; with VoIP, the process takes minutes. This growth support works both ways with VoIP, so if your business has a tough year and your capacity needs shrink, you can remove lines and only pay for the extensions and minutes you use.

A recent survey by Hanover Research found that despite the rise of email, video and social media, 74 percent of small and midsized businesses (SMBs) still rely on voice communication and rated it as extremely or very important to their business operations. Unfortunately, a majority of businesses are continuing to maintain a traditional PSTN phone system at high cost. In doing so, organizations may be hobbling their business potential.

When you rely on your business phone system for everyday use and connectivity with your customers, the safest move is to invest in a phone system that is simple to maintain, scalable, feature-filled and cost efficient. An option that is becoming more popular every day is VoIP communications.

It's important to first understand your business needs and your network infrastructure. What functionality does your business require, and what would be some nice-to-have features? Do you need an on-premises system or is a hosted solution a better fit? Once you cover your basic needs, you'll discover the advanced features and functionality a VoIP solution can offer that a traditional phone system would have never been able to compete with.

In this slideshow, Digium outlines five problems your traditional phone system will eventually experience, and how VoIP can solve each one.


Related Topics : Verizon Wireless, Nortel, Cox Communications, Transport Layer Security, IPTV

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