Six Tips for Effective Customer Communications During Peak Seasons

Email     |     Share  
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8
Next Six Tips for Effective Customer Communications During Peak Seasons-4 Next

In addition to target service levels, use deep tracking and reporting tools to understand how your contact center teams are performing across a wide range of metrics, including areas for improvement. Remember to make these evaluations in advance of the busiest days, so you can make any needed adjustments without added pressure. Metrics can include: total number of calls, how many calls were answered versus abandoned, average hold time, average call length, and more. A good tracking and reporting suite will include the ability to easily export data to your favorite spreadsheet format.

With Black Friday and Cyber Monday fast approaching, retailers need to implement the right tools and communications systems to ensure that their businesses and customer care run smoothly during one of the year's busiest seasons. Easy Office Phone, a provider of cloud-based business phone services, shares six tips on how retailers can ensure effective communications systems for the holiday shopping onslaught.


Related Topics : Verizon Wireless, Nortel, Cox Communications, Transport Layer Security, IPTV

More Slideshows

Telecom1-190x128.jpg Solving 5 Common Problems with Traditional Phone Systems

Five problems your traditional phone system will eventually experience and how VoIP can solve each one. ...  More >>

KoreCommMilestones0x The Evolution of Communication Technology

Today, newer advancements like texting and messaging apps have spurred even more efficiency within workplace communication. ...  More >>

IT_Man60-190x128 2016 Business Communications: Changing the Way We Work

The way we work is changing and the way we interact with our customers is changing, as 2016 is set to bring another wave of innovation. ...  More >>

Subscribe to our Newsletters

Sign up now and get the best business technology insights direct to your inbox.