Six Mistakes that Lead to Poor Enterprise Software Adoption

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Giving Up on Initial Resistors

In many enterprise software implementations, there seems to be at least a handful of "resistor" types who simply don't latch onto new software, no matter how well-executed it might be. But that's no excuse to leave them by the wayside. Not only is it fatalistic and unconstructive to view resistors as a lost cause, but it also misses out on a big opportunity: What if, through quality training and support, we could sway these users to take up the software for themselves?

Instead of neglecting these users, try the opposite approach: Give them early beta access to your new software to see where it might be improved. Their perspective can lead to a better user experience, and their concerns will allow you to eliminate further issues before they even materialize.

Enterprise software development is a massive undertaking. It's expensive, it's daunting, and yes, it can be risky. Yet somehow, after all of the hard work and budgeting that goes into these projects, it's disconcertingly common for businesses to run head-on into a brick wall just as they approach the finish line: No matter how smoothly the launch might have gone, there's always the looming possibility that users simply won't use the software.

The adoption problem is more prevalent than you might think: Surveys show that more than half of businesses are flat-out terrible at getting users to adopt new software. And although lots of businesses try to pick up the slack after a slow launch, we see a lot of platforms left to languish in decay because of poor user adoption. In this slideshow, Himanshu Sareen, CEO of Icreon Tech, has identified six common mistakes that businesses make in implementing new software, as well as ideas for how to maximize your own user adoption efforts.


Related Topics : Vulnerabilities and Patches, Resellers, Broadcom, Broadband Services, Supercomputing

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