Six Features to Explore Before Choosing Your Next Phone System

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Interactive voice response (IVR) is one of the most popular phone system features today. When you call a business and an automated attendant answers – “Thank you for calling ABC Distributing. If you know your party’s extension, you may dial it at any time, or press ‘0’ to speak to an operator now.” – that’s an IVR.

IVR saves you money by handling repetitive tasks that would otherwise take the time and attention of a human. Just think about how much you could increase office productivity simply by eliminating the need to answer and transfer calls.

Tip: Ask if a vendor’s phone system includes an IVR and how easy it is to customize it for your business. Find out if you can easily adjust the greeting for office holidays or after-hours calls by yourself or if you need the assistance of an IT person.

Businesses that don’t have a dedicated IT staff sometimes feel like they need a magic decoder to shop for a new phone system. However, learning to identify and evaluate six key features is a simple, but thorough, way of ensuring businesses get what they really need.

In this slideshow, Digium decodes six basic phone system features – interactive voice response (IVR), unified communications (UC), voice over Internet protocol (VoIP), fixed mobile convergence (FMC), bring your own device (BYOD) and application programming interface (API) – so companies can shop for a solution and get back to business.

 
 
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