Social, Mobile, Cloud and Information: The Building Blocks of Tomorrow’s Technology Platform - Slide 4

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Cloud computing represents the glue for all the forces of the nexus. It is the model for delivery of whatever computing resources are needed and for activities that grow out of such delivery. Without cloud computing, social interactions would have no place to happen at scale, mobile access would fail to be able to connect to a wide variety of data and functions, and information still would be stuck inside internal systems.

The model of cloud computing is what Gartner calls a "global-class" phenomenon because it focuses on outcomes connected across the globe rather than technologies and outcomes centered on an internal enterprise strategy. In a global-class computing world, everything shifts to the culture of the consumer and the externalized view of computing.

Mobile independent software vendors using cloud services have more options to access information and processes than ever before — without having to own it all. Crowdsourcing can be done through mobile communities because the cloud allows them all to exist in the same "work space" rather than being isolated in enterprise or single-PC environments. The cloud is the carrier ecosystem for a wide variety of data forms, both structured and unstructured. This data can be gathered from cloud-based communities, through cloud services, from mobile endpoints, and all in a consistent and globally available environment.

A nexus of converging forces — social, mobile, cloud and information — is building upon and transforming user behavior while creating new business opportunities, according to Gartner, Inc.

Although these forces are innovative and disruptive on their own, together they are revolutionizing business and society, disrupting old business models and creating new leaders. As such, the nexus of forces is the basis of the technology platform of the future.

"In the nexus of forces, information is the context for delivering enhanced social and mobile experiences," said Chris Howard, managing vice president at Gartner. "Mobile devices are a platform for effective social networking and new ways of work. Social links people to their work and each other in new and unexpected ways. Cloud enables delivery of information and functionality to users and systems. These forces of the nexus are intertwined to create a user-driven ecosystem of modern computing."

Mr. Howard explained that not that long ago, people's most sophisticated computing experience was at work, and computing was limited at home. Now, in most cases, the opposite is true. The consumerization of IT is a result of the availability of excellent devices, interfaces and applications with minimal learning curves. As a result of using these well-designed devices, people have become more sophisticated users of technology, and the individual has been empowered. People expect access to similar functionality across all their roles and make fewer distinctions between work and non-work activities.


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