IT asset management (ITAM) is driving both increased demand for existing skills and a new requirement for augmented financial, commercial and legal skills, according to Gartner, Inc.
Gartner has identified six skills that are considered priority skills for ITAM leaders. Because the ITAM discipline is embedded across all aspects of IT and is part of everyday IT activity, communication skills (including the ability to negotiate organizational politics) should be the top priority when recruiting for ITAM. These skills are followed in importance first by the analytical (technical) skills needed to interpret the data and provide reporting to stakeholders, and then by the administrative skills to manage both the data and process compliance.
"Good communicators are often good negotiators, and effective communication skills will ensure that ITAM can build the important relationships with the finance, legal, procurement and technical specialists (such as enterprise architects) required for an effective ITAM team," said Victoria Barber, research director at Gartner. "To meet future challenges, ITAM requires solid skills and experience in these key disciplines, and will need to strengthen its relationship with specialist teams. Critical to ITAM's ongoing success is effectively leveraging existing cross-silo expertise (for example, that of finance, legal and procurement) to ensure active engagement and collaboration with ITAM."
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