The impact of Gartner’s top 10 strategic technologies will not center only on the business — their capabilities will also increasingly become integral to future generations of management architecture, according to Gartner, Inc.
“We are already seeing the adoption of 'big data' within the IT and operations management (ITOM) industry. In particular, software-as-a-service (SaaS) management providers now have to collect and synthesize large volumes of data,” said Milind Govekar, managing vice president at Gartner. “We also expect more next-generation analytics to come to the forefront to address an increasingly hybrid cloud environment. On the social front, IT service desk social management tools will establish an interactive relationship with end users, enhance end-user productivity, provide a platform to share information and ideas and market the value of IT to the business.”
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