Top Five IT Operations Management Software Vendors - Slide 5

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Microsoft's revenue growth was stronger than that of the market. It widened the gap with HP, so there was no repeat of 2010's neck-and-neck result. Unlike BMC, CA, HP and IBM, Microsoft does not have a broad scope of management functionality in the ITOM software market and concentrates on products based on its Windows operating system and its own applications. Microsoft has revenue concentrated in three ITOM software market segments, with the vast majority of its revenue coming from configuration management (where it is the market leader) and availability and performance management (distributed) (where it is No. 3 for market share).

Worldwide IT operations management (ITOM) software revenue totaled $18.3 billion in 2011, an increase of 8.7 percent from 2010, according to Gartner, Inc.

"The market showed growth for the second consecutive year, after a sharp decline in 2009, despite slow economic growth, tight IT budgets, and merger and acquisition activity," said Laurie Wurster, research director at Gartner. "We saw consistent resilience in 2011, with the ITOM software market expanding both in terms of revenue and worldwide markets."

At the regional level, North America, Western Europe and mature Asia/Pacific countries remained the leading consumers of ITOM software in terms of dollars spent, collectively accounting for 88 percent of the global ITOM market.

In 2011 the top five vendors continued to dominate the ITOM software market and accounted for 53.5 percent of its revenue.

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