While not everyone in IT agrees that end users should have any inalienable rights, the fact remains that through the consumerization of IT, end users are rebelling against what they perceive to be totalitarian IT regimes.
If that continues at the current rate, not only will that rift become harder to heal, but the role the IT department plays inside the organization could be recast in a way that sharply reduces its relevance. In order to prevent that from happening, the folks at Unisys have come up with an IT Bill of Rights for end users that IT organizations should seriously think about ratifying. It won’t be easy, especially when it comes to security and compliance issues. But the days when the IT organization could just say “no” and expect every user to fall in line are now clearly behind us, giving rise to the need for a new compact between IT and the people they are supposed to serve.
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