Five Must-Have Tools from Any Cloud Provider - Slide 3

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Systems are running 24/7 these days, making it necessary to have enterprise-class tools or probes that can monitor IT infrastructure around the clock.  The right probes have software agents that can gather SNMP data for device polling and are integrated with the ITSM toolset as well.  It is the provider’s way of monitoring the client’s environment around the clock and, if something goes bump in the night, being alerted quickly, identifying the problem and remediating within the time specified by the customer’s SLA.

When CIOs make the decision to move select IT functions to the cloud or to a managed services environment, monitoring the physical infrastructure (servers, storage, network, etc.) becomes the responsibility of the service provider.  However, dedicated IT pros are not satisfied with an “out of sight, out of mind” philosophy. That’s why Logicalis, an international IT solutions and managed services provider, has put together a list of the top tools that CIOs should demand from any prospective cloud or managed services partner.

“CIOs in charge of an enterprise-class infrastructure may easily relinquish the day-to-day management and maintenance tasks that become the responsibility of the cloud or managed services provider, but that doesn’t mean they want to be in the dark,” says Michael Strysik, solution architect for Logicalis.  “In fact, when they are selecting their cloud or managed services partners, it’s critical that IT professionals conduct site visits, view the provider’s operations center and find out what toolsets a prospective provider offers that will give them full visibility into the functionality of their cloud.”

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