Network Performance: Top Five Tips To Keep Your Customer Happy - Slide 4

Email     |     Share  
1 | 2 | 3 | 4 | 5 | 6 | 7
Next Network Performance: Top Five Tips To Keep Your Customer Happy-4 Next

Poor voice quality reflects badly on any company. It also leads to an increase in call length when customers and agents cannot understand each other and are forced to continuously repeat themselves. In extreme cases, customers will hang up and try again. Either way, these delays can be extremely expensive to both customer loyalty and overall cost per call.

Tech issues, even small ones, can have an enormous impact on a company’s ability to consistently deliver a positive customer experience. Frustrated customers today have no problem taking their business elsewhere, and they’re likely to tell others about their experience. A complaint that years ago would have been aired to a small circle of family and friends can now easily reach thousands (maybe millions) via social media outlets, such as Twitter.

To better understand customer experience, it is important to track certain key performance indicators (KPIs). By closely monitoring these KPIs in real-time, companies can spot service degradations and possibly preempt their impact on customers. This slideshow features the top five KPIs to watch, as identified by Empirix.

More Slideshows:


Top 10 Cities for Fastest Tech Job Growth The fastest growing markets for tech jobs.

Five Megatrends Changing Personal Computing Gartner says the personal cloud will replace the personal computer as the center of users' digital lives by 2014.

Five Cloud Application Adoption Trends Survey shows finding the right IT vendor to partner with is critical decision for SMBs adopting cloud applications.

 

Related Topics : Business Intelligence Vendors, Data Quality, Data Warehousing, Key Performance Indicators, Knowledge Management

 
More Slideshows

bots How Bots Are Going to Work to Increase Efficiency

Businesses are adopting bots to enhance business practices, in everything from procurement to marketing to sales to recruiting. ...  More >>

IBM Watson How and Why Companies Are Incorporating the Power of IBM Watson

Watson continuously learns from previous interactions, gaining in value and knowledge over time. Learn how companies are harnessing that AI power to create and improve products and services. ...  More >>

ArriaNLG-IoTAutomation0x Internet of Things Personified: Integration and Automation

The real value that the Internet of Things brings is at the intersection of gathering data and leveraging it. ...  More >>

Subscribe to our Newsletters

Sign up now and get the best business technology insights direct to your inbox.