Five Business Process Management Pitfalls to Avoid - Slide 3

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Deploying a cutting-edge business process management suite (BPMS) will solve nothing unless the organization also applies BPM as a discipline. BPM is not about technology. Because it fundamentally changes how people work, BPM is about change. The problem with relying solely on input from one subject matter expert, or group of managers, is that the process documented will reflect only what the expert or managers "think it should be." This "offline" analysis misses one of the greatest opportunities for improvement: mapping the real process.

Business process management (BPM) delivers significant benefits to organizations, but some organizations have faced many problems due to wrong turns along the way, according to Gartner, Inc. Gartner analysts have identified five BPM threats BPI (business process improvement) leaders need to be mindful of as organizations progress on their BPM initiatives.

"Considerable attention has been paid to the value of BPM and the dramatic transformation it can bring to an organization, but undertaking BPM isn't easy and BPI leaders and practitioners often stumble along the journey," said John Dixon, research director at Gartner. "BPM can be fraught with challenges due to the scale and breadth of skills, attributes and tools needed to be successful. BPM also presents innumerable challenges in areas such as organizational change, measurement systems, communications, business analysis, improvement methodologies and vendor selection."

With this in mind, Gartner has compiled five BPM pitfalls to avoid.

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