Are individual users ever entitled to reimbursement?
If so, for which services and under what conditions (e.g., voice usage, data usage, Wi-Fi hotspot usage, roaming usage, business vs. personal usage, manager approval, etc.)?
Are any services not eligible for reimbursement (e.g., SMS/MMS, ringtone downloads, 411 calls, any service not explicitly identified as eligible for reimbursement)?
Are there any caps on reimbursement (e.g., in the form of fixed monthly stipends or maximum-expense backlimits, irrespective of charges incurred)?
Are individual users ever eligible for full or partial reimbursement of device acquisition or replacement costs?
Policy should clearly address conditions for reimbursement and eligibility of devices, i.e.:
Reimbursement of device purchase and/or replacement costs (e.g., no reimbursement, full, partial up to a limit, frequency of reimbursement, etc.)
Any reimbursement limitations (e.g., services, max amounts, etc.)
Any monthly stipend amounts and related eligibility
Maximum reimbursement amounts
Policy should encourage users to consider voice plans, unlimited data plans, roaming plans, etc. that do not exceed monthly stipend and/or maximum reimbursement amounts. However, policy should clearly state that, should the user choose a plan which exceeds these costs, the company does not assume any financial responsibility, except as otherwise consistent with policy.
For example: if stipend amount or reimbursement max is $100/month and user chooses an unlimited voice/data plan with international roaming option at $300/month, policy should clearly state that the company is not liable for the cost difference.
As more companies embrace the broad usage of individually-owned mobile devices for access to corporate applications and data, Good Technologyis often asked for guidance on the establishment of an associated device usage policy. This slideshow, as outlined by Good Technology, is intended to provide guidance on questions that companies should ask themselves when establishing their own policies and related considerations.
Only your combined information technology (IT), human resource (HR), finance and legal teams — working closely with your executive team and business unit managers — can determine the exact corporate liable and/or individual liable policy that best fits your company, meets its financial goals and objectives, and takes into account security, legal, regulatory, tax or other requirements and considerations that may uniquely apply to your company and its operations.