Nine Benefits of Email Monitoring - Slide 4

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Your customer service team and your help desk both have service level agreements, and owe customers (external or internal) timely response to inquiries. Email monitoring will enable you to easily confirm that SLAs are being met, or to identify areas needing improvement.

Communications is the lifeblood of businesses, and your email system is the heart that keeps that blood pumping. With so many critical communications going on between your business and your customers, vendors, partners and employees, email monitoring is one service that is critical for your business. When time is money, and your users expect emails to be instantaneous, any delay in the transmission of an email will result in a help desk ticket.

Problems with sending or receiving email can mean lost opportunities. Email can also provide amazing insights into your business: who communicates with whom, what your real response times are and which customers seem to need more than the usual amount of attention. Knowing what is going on with your email communications is vital. Here are nine reasons to implement email monitoring, identified by Christina Goggi on behalf of GFI Software LTD.

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