With each passing year, consumers become increasingly more proactive in engaging with companies’ customer service centers to address their concerns. With this consistent rise in traffic, customer service center agents must be well prepared for the slew of customer queries sure to flood their queues. Additionally, as customer service goes, it’s time to get ready to contend with the increase in customers utilizing channels such as the Web, voice, chat, social media and video for everyday queries. Cisco’s Collaboration Technology Group, already helping to enable comprehensive and effective collaborative experiences, discusses the tips and tricks call center managers can share with their agents as they ramp up to deal with retail’s most “savage” customers.
Top 25 Oddball Interview Questions of 2011 Glassdoor has identified some of the most bizarre interview questions from 2011.
Red-Hot Tech Jobs in 2012 Robert Half research reveals positions with strong growth potential in 2012.
Five Innovations That Will Change Our Lives Within Five Years Five innovations that will change how we live, work and play.
We need to recognize that collaboration does not come naturally to everyone and enabling professionals to work with others more effectively is not an easy task. ... More >>
Leveraging the right kinds of apps can make for a cohesive business ecosystem, valuable in increasing productivity, streamlining business processes, and instilling creativity overall. ... More >>
Advancements in technology have made for a more flexible and virtual workforce, allowing employees to work from home while remaining collaborative and productive. ... More >>