In the fall of 2011, IFS North America and Mint Jutras conducted a study among executives and professionals of middle market to large manufacturers to better understand the impact on customers when solution providers grow through acquisition. The study illuminated the concerns of customers and how they respond.
Seven Steps to Leverage a Counteroffer for a Larger Salary Put yourself in the best position to leverage a counteroffer and win a salary negotiation — or retreat with dignity.
Gamification: How 'Kid' Games Transform Business Keep these elements in mind as you help develop and deploy training modules and initiatives.
Online Privacy Policies Are Lengthy, Complicated and Reveal Alarming Trends Existing policies are highly complex, lengthy and written in language that is confusing for the average person to understand.
Tips for dealing with overwhelming customer service calls.... More >>