The Impact of Solution Provider Mergers & Acquisitions on Customers - Slide 3

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Most continue to run software post-acquisition. But when replaced, the incumbent vendor does not necessarily have the advantage. A search for replacement is > 3X as likely to be put out to bid.

In the fall of 2011, IFS North America and Mint Jutras conducted a study among executives and professionals of middle market to large manufacturers to better understand the impact on customers when solution providers grow through acquisition. The study illuminated the concerns of customers and how they respond.

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