Ultimately, your organization is responsible for your company’s data and business applications so you need to have an understanding of the responsibility matrix when it comes to using a cloud provider. Some service providers say they manage in the cloud but what does that mean, exactly? Are there additional fees associated with it? When they manage, are they monitoring the data 24/7? What are they monitoring? Do you get real-time performance metrics such as the state of your resources and their utilization? Is your provider doing troubleshooting and full trouble resolution? The right cloud management solution should provide complete visibility into the infrastructure with a central management dashboard through which companies can monitor performance and make capacity changes based on real-time needs.