Seven Deadly Sins of IT Service Management - Slide 5

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ITIL and ITSM do not have a start and end date; it’s a continual journey. Knowledge transfer, training and advisory are critical to sustain an ITSM program.

According to ICCM Solutions, businesses are failing to set IT service management strategies to deliver clear market distinction and increase profitability. ICCM warns that the crux of the issue is a common failure of the IT service management industry to consider the wider business picture. On the back of its warning, ICCM recently released the seven deadly sins to be avoided in order to optimize the business benefit of IT service management.

James Gay, co-founder and director of ICCM Solutions, says, “Progressive IT service management strategies do not need to reinvent the wheel; instead what is needed is a shift in the thinking of IT people to align IT service management with the whole business. Service management is no longer solely about IT delivering business process deployment, but should offer services which demonstrate value, efficiency and the potential for new business revenue streams.”

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