Nine Instant Messaging Best Practices - Slide 6

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People frequently use IM at work, but it’s easy to send a message to someone you didn’t intend to contact — particularly when chatting with multiple people at once. When in doubt about the appropriate use of IM at work, check your company’s policy.

Could it be the “instant” in instant messaging that makes this form of online chat so appealing? It isn’t used in every office, but it is becoming more common as a business communication tool. One of the reasons its popularity is growing is because it allows you to send and receive messages so quickly. But before sending your next IM, Robert Half Technology suggests that you follow these etiquette rules.

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