Nine Instant Messaging Best Practices - Slide 4

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A good rule of thumb is to consider the length of a “tweet” for your instant messages. IMs are best for quick back-and-forth conversations; many IM programs even limit the amount of text. If you’re approaching that limit, it’s a sign that you need to switch to email. And if your overall exchange is taking up too much time or text, a phone call or in-person meeting can yield quicker results.

Could it be the “instant” in instant messaging that makes this form of online chat so appealing? It isn’t used in every office, but it is becoming more common as a business communication tool. One of the reasons its popularity is growing is because it allows you to send and receive messages so quickly. But before sending your next IM, Robert Half Technology suggests that you follow these etiquette rules.

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