ERP: Who's Running the Show? - Slide 8

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How can software vendors make enterprise software more appealing than other tools?

  • “The interface needs to be seamless and intuitive. We don't have learning curve time anymore.”
  • “Make the transition between new and legacy systems less painful.”
  • “Price it correctly (lower the cost) and make it very easy to access and user friendly.”
  • “Make it able to be seen more easily from smartphones.”
  • “The tools must be reliable, flexible and user friendly, safe and secure over network access.”
  • “Make it easy for me to use remotely but with fast data transfer speeds.”
  • “Listen to the business user more.”
  • “Demonstrate savings.“
  • “Just show me the information I need and don't waste my time with 'pretty' graphics.”

In summary, make enterprise software faster, simpler, more cost effective and mobile.

In mid-2011, a study was conducted by IFS North America and Mint Jutras, among manufacturing executives and professionals of middle market to large manufacturers, to understand how usability challenges may cause individuals to work outside established enterprise software systems, generating lost value for the manufacturer. Working outside of enterprise systems results in barriers to the enterprise-wide visibility that ERP and other enterprise software are designed to provide, enterprise risk as work is performed outside of the security and traceability provisions of enterprise software, and places enterprise data in online repositories where data ownership and security are even more questionable.

The study focused on the degree to which corporate citizens will take action as the result of enterprise software usability challenges including the use of various types of PC-based software and the types of online free or low-cost applications.  Generational differences were also explored using four different age groups.

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