ERP: Who's Running the Show? - Slide 7

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How can software vendors help make ERP more appealing than de facto tools? Respondent comments suggest there is a disconnect between perceptions of consumer applications and software used in an enterprise environment. Those who use Facebook, Amazon or other intuitive online functionality may have a hard time understanding why they need to use challenging enterprise software to issue a work order or access key performance data.

In mid-2011, a study was conducted by IFS North America and Mint Jutras, among manufacturing executives and professionals of middle market to large manufacturers, to understand how usability challenges may cause individuals to work outside established enterprise software systems, generating lost value for the manufacturer. Working outside of enterprise systems results in barriers to the enterprise-wide visibility that ERP and other enterprise software are designed to provide, enterprise risk as work is performed outside of the security and traceability provisions of enterprise software, and places enterprise data in online repositories where data ownership and security are even more questionable.

The study focused on the degree to which corporate citizens will take action as the result of enterprise software usability challenges including the use of various types of PC-based software and the types of online free or low-cost applications.  Generational differences were also explored using four different age groups.

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