One of the dirty little secrets of enterprise IT is that information is not all that well managed. IT organizations process and store data. But rarely is there a holistic approach in place to manage it. The end result is that IT costs spiral out of control.
A new survey of 641 business and IT leaders, conducted by the market research firm Coleman Parkes on behalf of Hewlett-Packard, finds that there is broad recognition of the problems associated with information management, but very little consensus about what exactly should be done to alleviate it.
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While organizations may have some or even all of the dots, to have a fully functioning ITSM strategy, the CIO has to connect them together in a meaningful way. ... More >>
With summer officially in full force, it’s not always easy to disconnect from the office, especially if you’re running the IT department. Here are tips that can help provide peace of mind while you're away. ... More >>