Cost Savings with Hosted Voice - Slide 8

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Hosted voice offers significant protection from bottom line impact in the event of a minor disaster, such as an equipment failure — or a major catastrophic event — such as an earthquake. Because voicemail, call processing, and advanced features are hosted on the provider’s network, they remain available, even if something goes down at the business location. This means that even if nobody in the office can receive calls, callers never hear a fast busy signal. Voicemail will continue to function and messages can be retrieved remotely. If they can access the Internet, employees can immediately forward their calls to another phone. If the business has an auto attendant, it will continue to function as an automated receptionist, and the message can be quickly reprogrammed to give current information to callers.

Relocating the entire system is also much faster and easier than rewiring a PBX or IP-PBX system, which can take weeks. If a major disaster hits, businesses can move all of their employees to another facility with IP access and set up a disaster recovery site in a matter of days — hours if the phones can be salvaged.

As economic indicators in the United States continue to remain weak, small and medium-sized businesses (SMBs) are watching their budgets carefully. Forrester reports that SMBs have a strong interest in improving IT efficiency, but that budgets for new applications and infrastructure management remain flat. The goal for most businesses is to do more with less. Fortunately, that is exactly what Voice over IP (VoIP) offers.

The promise of cost savings has always been a key motivator of VoIP adoption for businesses of all sizes. These savings are even more relevant to SMBs because they typically devote a larger percentage of their resources to phone service. According to Savatar Research, monthly recurring costs and total cost of ownership are the top two decision factors for SMBs considering a new phone system. Economics are more important to these businesses than management capabilities, features and change events—such as moving to a new location.

Businesses surveyed after making the switch to VoIP overwhelmingly reported significant cost savings compared to their old phone services. SMBs seeking maximum savings are best served by a hosted voice service, rather than a premise-based solution. With a premise-based solution, IP-PBX equipment is installed and maintained at each business location. With a hosted or managed voice service, phone system functionality is hosted by the provider and accessible from any business location. For this reason, hosted voice is far more flexible and easy to manage than a premise-based system.

This slideshow highlights the array of savings benefits businesses can obtain by using hosted VoIP, as identified by MegaPath.

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