As economic indicators in the United States continue to remain weak, small and medium-sized businesses (SMBs) are watching their budgets carefully. Forrester reports that SMBs have a strong interest in improving IT efficiency, but that budgets for new applications and infrastructure management remain flat. The goal for most businesses is to do more with less. Fortunately, that is exactly what Voice over IP (VoIP) offers.
The promise of cost savings has always been a key motivator of VoIP adoption for businesses of all sizes. These savings are even more relevant to SMBs because they typically devote a larger percentage of their resources to phone service. According to Savatar Research, monthly recurring costs and total cost of ownership are the top two decision factors for SMBs considering a new phone system. Economics are more important to these businesses than management capabilities, features and change events—such as moving to a new location.
Businesses surveyed after making the switch to VoIP overwhelmingly reported significant cost savings compared to their old phone services. SMBs seeking maximum savings are best served by a hosted voice service, rather than a premise-based solution. With a premise-based solution, IP-PBX equipment is installed and maintained at each business location. With a hosted or managed voice service, phone system functionality is hosted by the provider and accessible from any business location. For this reason, hosted voice is far more flexible and easy to manage than a premise-based system.
This slideshow highlights the array of savings benefits businesses can obtain by using hosted VoIP, as identified by MegaPath.
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