Nine Criteria to Look For in Your Next SaaS Service Desk

Share  
1  |  2  |  3  |  4  |  5  |  6  |  7  |  8  |  9  |  10  |  11
Previous Next

Click through for nine criteria you should look for in your SaaS service desk provider, as identified by BMC Software.

One of the biggest challenges that faces most small and medium-size businesses is competing against larger firms while having a much smaller budget. In a smaller organization, the IT staff must constantly juggle routine day-to-day problems while also rolling out new applications and services.

To effectively match larger rivals, you need efficient service management and help desk tools and processes to reduce incident response time and costs — without incurring the expense and complexity of implementing a service desk solution yourself. Choosing a SaaS service management and help desk solution can eliminate the headaches of buying and maintaining servers and software, allowing you to “manage services, not servers.”

However, not all SaaS service desk solutions are created equal. By selecting a solution based on the ITIL® (IT Infrastructure Library®) standard, you get field-proven best practices that speed problem resolution, increase the efficiency and effectiveness of your staff, and document the value IT is delivering to the business.

This slideshow highlights nine important criteria, identified by BMC Software, you should look for in a SaaS service desk solution that will help increase user satisfaction, the morale of your IT staff, and the success of your business.

More Slideshows:


Internet Explorer 9: Eight Reasons to Upgrade Paul Mah identifies eight reasons you should consider upgrading to Internet Explorer 9.

15 Top Android Security Apps Ensure your Android device and personal data are protected.


Common Project Management Challenges Challenging project management trends.

 

Related Topics : Vulnerabilities and Patches, Resellers, Broadcom, Broadband Services, Supercomputing

 
More Slideshows

FileShare1-290x195 Eight Tips to Woo Employees to a Better EFSS

Employees migrate to file-sharing tools that work simply and fast. To balance usability and security, train your focus on end-user needs. ...  More >>

Global12-190x128 Looking Ahead at the 2015 Business Intelligence Landscape

Following a year hot on mobile BI, a Big Data explosion, and a shift to in-memory and cloud-based BI architecture, expect even more advances in the year to come. ...  More >>

ChookkaCollabTools0x Top Features SMBs Should Look for in Collaboration Tools

The next generation of communication software will act more like a private social network, helping people communicate more efficiently with co-workers and customers. ...  More >>

Subscribe to our Newsletters

Sign up now and get the best business technology insights direct to your inbox.


 
Thanks for your registration, follow us on our social networks to keep up-to-date