Creating a Data Loss Incident Plan - Slide 11

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Incident response planning

Preselect service providers for functions including legal, public relations, notification activities and services. Utilizing such services will help preserve consumer trust and brand loyalty. In addition, brands should consider domain monitoring and take-down services to help reduce the exposure from malicious and phishing sites and to audit outbound e-mail for compliance to the latest e-mail authentication protocols. Other third parties to be considered include credit monitoring and identity theft management companies, as well as call centers to accommodate anticipated spikes in call volumes.

The Online Trust Alliance (OTA) advocates that all businesses create an incident response plan and be prepared for the likelihood that they will experience a breach or data loss in the future. The fact is breaches happen and often at the worst of times. Rather than be lulled into the belief it will not happen to your business, a well-designed plan is emerging as an essential part of regulatory compliance, demonstrating that a firm or organization is willing to take reasonable steps to protect data from abuse. Doing so is good business. Developing a plan can help to minimize risk to consumers, business partners and stockholders, while increasing brand protection and the long-term viability of a business.

This slideshow highlights key questions and recommendations for businesses to consider while building a data loss incident plan.

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