Top Outsourcing Trends for Q4 2010 - Slide 10

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Regulatory developments witnessed in Q4 2010 include South Africa announcing incentives and measures to further promote IT-BPO industry in the country, and the Philippines gearing up for an activity in newer functions such as non-voice BPO and IT (having established leadership in voice BPO for English).

However, the violent narcotics situation in Mexico is worsening and is spreading to previously unaffected  locations. The situation has not prompted any incumbent players to shut down their Mexico operations. However, new players planning to enter Mexico for offshore delivery are likely to closely monitor the situation.

Based on recent research from the Everest Group, the offshore services market continued to grow with 46 new offshore delivery centers established in Q4 2010, a 12-month high. Q4 also witnessed a revival of activity in emerging locations. South Africa announced a financial incentives and skills development program to further attract the IT-BPO industry. During 2011, Everest predicts we are likely to witness activity in emerging locations across both captives and third-party service providers.

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