Reducing Application Maintenance Service Costs
Click through for strategies and tactics that can be used to reduce application management costs, from Info-Tech Research Group.
With sluggish economic rebound, it remains necessary to save costs wherever possible. One area that should be considered is application maintenance services. Cutting back on service levels, negotiating with vendors, and implementing good application maintenance processes can yield short and long-term cost reduction results with minimal consequences on day-to-day business activities.
Before beginning, companies should complete a full assessment of their current application maintenance costs including:
- Refreshing the enterprise's application portfolio inventory, or starting the process if an inventory does not exist. In the face of a reduced IT budget, the department needs to take stock of assets and activities. The care and feeding of an application takes resources, and a baseline review of the service is not complete without some sort of inventory check of IT supported applications.
- Reviewing services and service levels. Current service levels offered to the department for application changes must be reviewed. If internal Service Level Agreements (SLAs) are in place with business units, a review of current expectation should be revisited.
- Reviewing current maintenance and licensing contracts for COTS applications. Reviewing what level of support is currently being offered can translate into cost saving opportunities. As well, existing licensing arrangements may not be ideal for the enterprise's needs or reveal instances of over-licensing.
- Reviewing contracts for outsourced maintenance on custom applications. Find out what the current maintenance rates are for outsourced application maintenance. This information needs to be delivered to business stakeholders in order to justify the need for service reductions. For example, where the business pushes back on reduced time to completion of application enhancements, a cost per maintenance hour can be relayed back as the cause for the delay given a reduced maintenance budget.
- Reassessing application enhancement projects. A look at the current project portfolio is always recommended in organizations looking to reduce costs. Application enhancement projects approved prior to a shift in the enterprise's financial position should be reevaluated.
In this slideshow, Info-Tech Research Group highlights a variety of expense reduction techniques and their respective impacts on budget and business. These tactics are classified by the time to realize targeted savings.
Getting More than Just Numbers from Your Web Analytics Make Web analytics more actionable and achieve the associated business benefits.
Why Half of All Social Media Initiatives Fail Avoid these 10 social media pitfalls.
Top 25 Oddball Interview Questions of 2010 Weird and wacky questions job seekers faced in 2010.
Related Topics : A Big Market for Big Data Jobs, Midmarket CIO, IT Management Automation, SharePoint, Technology Markets
Overall, the study found that compliance is taking on a more significant role across organizations – moving beyond traditional archiving and e-discovery efforts, to add value to sales and marketing, HR, risk assessment and cybersecurity. ... More >>
Excellent customer service is a vital part of any successful business, and seen as a good indicator of how much a company values customers' business. ... More >>
According to a new report, the tech industry has seen a vast improvement in the IT working environment over the past year. ... More >>