Your 2011 IT Service Desk Resolutions - Slide 8

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I will always remember that the person asking for help has a name, not just a ticket number.

Most people resolve to do something better in 2011, and IT is no exception. Here's a list of suggestions from Bomgar, a provider of IT service desk software, on what internal IT organizations should be concentrating on in 2011 to better serve the business.

 

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