How Private Sector Best Practices Can Save Taxpayer Money - Slide 7

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Most departments have citizen-facing operations that rely on manual, paper-based business processes. By moving as many touch points as possible to electronic platforms and at the same time rationalizing the government’s field operations footprint, the government can reduce costs and improve the citizen’s experience.

In the U.S., there are more than 10,000 federal government forms in 173 different agencies that could be automated to allow citizens and businesses to conduct their business with government online. Reducing the citizen-related field operations of the federal government and automating the government’s form processing can generate $50 billion in savings over 10 years.

To further reduce the cost of field operations, we must mobilize the government workforce. OPM director John Berry reported that the federal government saved $30 million a day by teleworking during the February 2010 snow storms. The Telework Exchange estimates that, economy-wide, $441 billion in potential U.S. employer teleworker savings can be realized from reduced absenteeism, recruiting costs and increased productivity.

According to the Technology CEO Council, America’s growing national debt is undermining our global competitiveness. How we choose to confront and address this challenge will determine our future environment for growth and innovation. They suggest that by adopting commercially proven best practices to maximize operational productivity, the government can save over $1 trillion by 2020, while enhancing the services it provides citizens and laying a foundation for future innovation and growth.

This slideshow offers their list of seven specific initiatives where technology-enabled productivity solutions can make a material difference.

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